Returns & Refunds
We stand behind every product we sell. Returns are simple and straightforward.
Return Policy
We offer a 30-day return policy from the date of delivery.
Eligibility
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In its original packaging
- Returned within 30 days of delivery
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, usage, or manufacturer restrictions. These will be clearly indicated on the product page.
Return Process
1
Contact us at info@theluxetech.shop with your order number
2
Provide order details and reason for return
3
Receive return instructions and shipping label from our team
Refunds
Once your return is received and inspected:
- Approved refunds are processed within 5–7 business days
- Refunds are issued to your original payment method
Exchanges
If your item arrives defective or damaged, we will arrange a replacement at no additional cost to you.
To initiate a return or refund, contact us:
Email: info@theluxetech.shop
Phone: +1 (737) 413-9542